Old Navy: Shop for New Clothes 4+

I had placed two orders same day. One went through and one was canceled. I received an email about potential fraud concerns. I called and did everything the email told me. Their customer service was AMAZING!! Every item I had ordered was part of a 60% off sale that was two days only. I was just certain that because it was canceled the day after the sale ended that I wouldn’t get those items for the sale price when I reordered. Not only did I get them at the sale price, but the woman on the phone (I think her name was Kate) copied my order over right then on the phone. She did tell me one item was no longer available in the color I requested. That was disappointing, but she told me the item number so I could look it up on the app and pick a different color. The whole thing took only 5-7 minutes. She was also able to determine what triggered my account and we fixed that on the phone as well. I was beyond happy to have that fixed to prevent future issues, but more importantly that they honored the sale price and reordered everything for me. That is service!!!

I am tired of the fact that every time I open this or the Gap app (and I download the second one trying to bypass this problem), I am asked to sign in, and when I try to do so, 9 times out of 10, it’s just not going to happen. I will eventually get an access denied message, and there are two resolution issues listed, which don’t work, and they ask you to click on a link to let them know, but that link will never open! And the one time out of 10 that I may be able to sign in, it takes countless tries and all kinds of finagling for it to eventually occur. Right now, it’s not happening, and that’s when I decided to come here to leave this review, because I’m just done! And I’m angry at them for other issues, as well. I’m not getting credit for returns I’ve sent back and Gap just sold me an item that was listed even in the title as being the luxury fabric, Modal, yet when I received it, the tag says it is 95% polyester & 5% spandex. One of the main reasons I shop with them is because there’s so many cotton (& modal) items. I don’t wear polyester; it is plastic, it is just a garbage fabric, and it is the hottest, cheapest, most unbreathable fabric there is, and I would never have purchased that item had it been listed as being polyester. Never. So I question their ethics, for sure. And I don’t understand why they’re not fixing their apps’ issues. This is ridiculous. It has been going on for too long and I’m tired of it. I’m done.

The first big issue is that I can’t login into the app. When attempting it just makes me sign in over and over and over again so I just have to go to website where I can login in once and with no issue.
Second problem is the search feature is terrible, I could copy and paste the exact name of the item from the site into the search on the app and it wouldn’t find it. You just have to hope you have your categories right and infinitely scroll.
Third problem is just over all the app is hard to shop on, it’s hard to search, navigating its own build in deals ads takes you to a list of items that you can’t sort to only see relevant things to you, going back doesn’t take you to your old spot so you have to scroll back to it, and items take a long time to load.
Forth big issue is stock, I find a lot of items that are out of stock in every color and size but it’s still on the app as if you can buy it. I understand things might be waiting on delayed restock but if you can’t buy it period at least grey it out of something.
Fifth not that big of an issue but still an issue is the retail stores don’t seem to carry men’s pants above 38 and xl, but on the site sizes go up into the 50’s so in store pick up is never an option